Support for services purchased through another channel (other than purchased online, for example, Enterprise Agreement) are governed by the agreement terms for that purchase.
#Office 365 support sla code
Non-Microsoft technologies, when provided by Microsoft as part of an Azure product feature, are covered by all support plans, such as the Azure SDK and sample code for Python. Microsoft Azure services released to General Availability and Microsoft Azure Public previews are covered. Microsoft Dynamics 365 On-Premise Products. With Bronze, Silver and Gold protection policies backups are performed automatically in accordance with the schedule defined by SLA policy. Microsoft Dynamics 365 Business Central Then assign protection policies to all resources in Microsoft 365 domain or select specific resources or AAD groups to be protected. A few weeks ago, I saw a nice reminder on Reddit that if a Microsoft 365 service breaks down long enough, customers are entitled to a credit, what they paid for that service or other services concerned. Microsoft Dynamics 365 Project Operations Office 365 Support Service Level Agreement. Microsoft Dynamics 365 Supply Chain Management. Microsoft Dynamics 365 Finance (Finance & Operations). Microsoft Dynamics 365 CE (Customer Engagement) Sales, Marketing, Customer Service, Field Service. All Microsoft Office 365 and Microsoft 365 products. Advisory, escalations to Microsoft, and account management services (such as RAPs) are available for all customers as well at no additional cost. This is standard support for all customers. Corporate Social Responsibility Menu ToggleĭCG Premier Support can be used for technical issues for break-fix type issues, configuration and consulting type issues, and billing and subscription management-related issues. Microsoft Partner to Partner Consulting. White Label Dynamics 365 Implementations. Microsoft Partner Solutions Menu Toggle. Power.Learn – Power Platform Certifications. Resco Mobile + Dynamics 365 Field Service. Third Party Microsoft App Services Menu Toggle. SharePoint Implementation and Migration Services. 
Data Architecture and Engineering Services.Azure Internet of Things (IOT) Services.Microsoft Azure Cloud Services Menu Toggle.Dynamics GP to Dynamics 365 Business Central Migration.Dynamics 365 Finance & Operations (AX) Implementations.Dynamics 365 Business Central (NAV) Implementations.
Dynamics 365 ERP Implementations Menu Toggle.
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